Refund policy

Refund Policy

Thank you for shopping with www.modern-advantage.com. We want you to be completely satisfied with your purchase. If you have any concerns about your order, please review the following information:

Returns

You have 14 days from the date of purchase to initiate a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please follow these steps:

1. Contact our customer support team at connect@modern-advantage.com to request a Return Merchandise Authorization (RMA) number.
2. Clearly mark the RMA number on the outside of the package.
3. Ship the item(s) back to us using a trackable shipping service.
4. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Refunds

Upon approval of your return, a refund will be processed to your original method of payment. Please note that shipping costs are non-refundable.

Exchanges

If you received a defective or damaged item and need to exchange it for the same item, please contact our customer support team at connect@modern-advantage.com.

Non-returnable items

Certain items are non-returnable, including:

• Gift cards
• Downloadable software products
• Personalized/customized items

Late or missing refunds

If you haven't received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.

Contact Us

If you have any questions about our return policy, please contact us at connect@modern-advantage.com.